Policies

Reservations

Reservations will be considered final 14 days prior to your arrival, and payments will be processed at  time of booking or within 14 days unless alternative payment options are made in advance.

 

Cancellation

Cancellations must be made by E-Mail (phone cancellations not accepted)

"CANCELLATION FEE" If cancellation is made prior to 15 days of the stay a $25.00 fee will be applied

  • Due to limited availability which requires us to turn guests away once a room is blocked out, cancelations received less than 14 days from arrival and early departures will be charged for the entire stay. no exceptions.
  • Early Departure: Absolutely NO refunds or gift certicates.
    -ALL payment are processed in full at time of booking or at least fourteen (14) days prior to your arrival. All packages will be processed at time of booking. NO refunds on packages. You will see a charge on your card from MITCHELL PROPERTY MANAGEMENT.

    - Cancellation of reservation more than 14 days will result in a $25.00 cancellation fee.   Should cancellation be necessary 7 days or less prior to your arrival, full amount will be charged with no refunds.  We encourage our guests who have an unexpected change of plans to call us in order that we may assist you in changing the date of your stay as no - penalty is incurred for this change.
    - Cancellation notice must be provided in writing by email  at donnaluray@aol.com    No Exceptions.
  • There are absolutely NO refunds or gift certificates issued for early departure!!

Check-In & Check-Out Times & Policies

Check in time is between 3:00 and 6:00 PM
Please contact us with an approximate arrival time as we are not always on site.

Late arrivals may not be greeted when they arrive. If checking in after 6pm, you must call for self check in information.

Check out time is 11:00 AM unless a late checkout has been approved. We do charge additional fee for late check outs.

No Show

There will be  absolutely NO refunds or gift certificates for No Show's.

Smoking

We are a non-smoking facility, smoking is allowed outside in our designated  smoking areas.

Children

Please ask

Pets

We are not pet friendly. You can contact Mystic Pet Resort or ask about other B&B's that are pet friendly.

Group Policy

Please call for more information

Privacy Policy

We will not release guest information to anyone .

Other

Certain Holiday weekends require a two night minimum stay. (Memorial Day, 4th of July, Labor Day, etc.)


Contact Us

540-244-7588

Location

330 Mechanic Street

Luray, Virginia, United States

Location & Directions

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